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Online Technical Support

Available support options:

• Find below everything you need to help yourself through our free resources
• Submit a Support Request

Look in our Knowledge Base

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By category:	Quick Reference Guides
	Application Notes	Database Errors	Outlook
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	Errors	Help NEO Pro	Help NEO Find

Other Ways to Help Yourself

Email Efficiency

• Online Email Training - Boost your email efficiency with guaranteed time-savings

Tutorials

• NEO Tour - A quick 4-minute conceptual Flash tour
• Self-paced Tutorials - A collection of topic-specific Flash tutorials

How to...

• Browse our 'How to...' information

Download Quick Reference Guides / User Guides:

• NEO Pro Quick Reference Guide: Letter or A4
• NEO Find Quick Reference Guide: Letter or A4
   
• NEO Pro User Guide (Letter or A4 PDF format) - Download and print/search
• NEO Find User Guide(Letter or A4 PDF format) - Download and print/search

Frequently Asked Questions

• FAQ - Get answers to frequently asked questions

License Emailer

• Resend License Information - Have your license information sent to you

Additional support resources

• There's great information in NEO Help (F1)
• Visit our Knowledge Base
• Find the Help chapters online

Submit a Support Request

If you need personal assistance click 'Get Support' on the Help menu within NEO. We will respond on a best effort base.
If for whatever reason, you cannot access NEO's Help menu, please send an email to support@caelo.com.

Click here for information on the different support options we offer.

How to Make a Feature Request or Comment

We greatly appreciate your feedback, and always look forward to reading it. You can send your feedback to comment@caelo.com or click 'Request Feature or Comment' on the NEO Help menu.