How to maintain categories using Track Your Sent and NEO Pro
Topic T1200
Applies to Track Your Sent
Problem When clicking Reply or Forward for messages directly from within NEO, categories are not maintained on the sent items even when Track Your Sent is installed.
Cause When hitting Reply or Forward from within NEO, Track Your Sent cannot read the category information as Outlook removes these categories by default. When first opening the message in Outlook (or selecting a message from Outlook's message list), Track Your Sent does get access to the category information before Outlook is removing it when clicking Reply or Forward.
Solution Solution 1: First open the message in Outlook before clicking Reply or Forward.
Solution 2: Make following changes to the system registry:
Outlook 2007:
Open computer's registry: Start - (Run -) Regedit
Browse to HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Preferences
Add here a new DWord: SendPersonalCategories
Set value to 1
Outlook 2010:
Open computer's registry: Start - (Run -) Regedit
Browse to HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\Preferences
Add here a new DWord: SendPersonalCategories
Set value to 1
Outlook 2013:
Open computer's registry: Start - (Run -) Regedit
Browse to HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Preferences
Add here a new DWord: SendPersonalCategories
Set value to 1
Outlook 2016:
Open computer's registry: Start - (Run -) Regedit
Browse to HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\Preferences
Add here a new DWord: SendPersonalCategories
Set value to 1
With these registry keys, Track Your Sent will get the category information when opening the message directly from within NEO. When sending, Track Your Sent will remove the category from the outgoing message (and thus prevent it from arriving at the recipient's computer) and add the category after the message arrives in the Sent Items folder (or any other folder defined).
