Error: 'External exception in EmsmDB32.dll'

Topic T1143 Applies to NEO (Std) 3 and NEO Pro 3


NEO reports an External Exception in file EMSMDB32.dll.


Outlook or NEO reports an External Exception C0000006 with a signature [0008883C] in the file EMSMDB32.dll after a previous Outlook crash while opening the user profile. The one report was from Outlook 2003 running Service Pack #1.


The resolution is to repair or reinstall Outlook. For information on this, please refer to Knowledge Base article T1141 - Repairing Outlook Environment Problems.

Last updated: 15 Feb 2005