Repairing Outlook environment problems

Topic T1141 Applies to All NEO products


The problem applies to all versions of Outlook. Outlook or NEO may report several MAPI errors or other errors relating to improper installation, a corruption, initialization issues or that an Outlook object is simply not available.


These problems may relate to the Microsoft MAPI interface, the Microsoft Automation interface or other Outlook objects. Corruptions can occur over time in Outlook objects and it is possible that problems occur immediately due to a corruption during the installation or upgrading of Outlook. This may occur for a number of reasons but the net result is that the Outlook environment is broken and must be fixed.


If this occurs, please repair Outlook. To do this follow these steps: If the Detect and Repair fails to rectify the problem: The repair from the CD is more thorough than the 'Detect and Repair' from Outlook Help and should correct more problems with improper installation, corruption or initialization of Outlook objects. If the CD repair of Outlook also fails to rectify the problem then the issue may be very deeply seated in your Outlook installation. If this is the case, you will need to uninstall and reinstall Outlook to normalize your Outlook environment. If this occurs, do the following: The reinstall should correct all problems with the Outlook environment.

Last updated: 15 Feb 2005