Error: 8004010F-12: The message you specified cannot be found

Topic T1035 Applies to All NEO products


This error typically occurs when you attempt to open, forward or reply to a message, and NEO is out-of-sync with Outlook. The message is displayed in NEO, but is no longer available in Outlook. When Outlook cannot find the requested message, it returns one of the following errors:

See Knowledge Base article T1034 - How to keep NEO synchronized with Outlook.

Work Around
Click on the Full Sync button on the NEO toolbar to restore synchronization between NEO and Outlook.

Last updated: 01 Mar 2004