Database Error: 96 - a communications environment error occurred

Topic T1021 Applies to All NEO products


The problem may be triggered by a software defect. The error causes the database engine to yield a communications environment error.


The Caelo team is working to resolve and eliminate this defect. There is currently no resolution, however, see the work around below.

Work Around

When this error occurs, the database engine must be restarted. There are two methods that can be used to restart the engine:

1. Close your application and restart your computer, OR

2. If you are familiar with the Windows Task Manager, you can end the process:


We are working on resolving the defect to prevent this error from occuring.

Last updated: 10 Feb 2004