Database Error: 84 - the record or page is locked

Topic T1020 Applies to All NEO products


This problem may be triggered by a software defect. The error causes the database engine to remain in a state with a locked record when in fact no record is locked.


The Caelo team is working to resolve and eliminate this defect. Please see the work around below.

Work Around

When this error occurs, this can mostly be resolved by doing a full sync/update word index after clicking away the error.
As in most cases there is no record locked, a full sync will bring NEO back in working condition.

If this doesn't solve the problem, the database engine must be restarted. There are two methods that can be used to restart the engine:

1. Close your application and restart your computer, OR

2. If you are familiar with the Windows Task Manager, you can end the process:


We are working on resolving the defect to prevent this error from occuring.

Last updated: 10 Feb 2012