NEO does not check for new messages when it first starts
Applies to All NEO products
Problem When NEO first starts, it does not check for new messages. You have to manually force a send/receive after startup. Once the initial send/receive has been completed NEO will then automatically check for new messages for the remainder of your session.
Resolution First check to see if Send/Receive works automatically when Outlook alone is open.
Test it when NEO is not running. If it is not working and you are using Outlook 2002 or Outlook 2003, please see the Microsoft knowledgebase article(s):
If the above does not fix the problem, try the following ...
Always have Outlook running when you start NEO, and keep Outlook running while you are using NEO. You can ensure this by going to NEO's Tools | Options and checking the option to start NEO when Outlook starts.