Error: Unable to open the OL window. The set of folders could not be opened.
Applies to All NEO products
NEO uses an invisible copy of Outlook to perform actions and execute menu commands. This error is generated by Outlook when NEO attempts to open the default message stores's Inbox in the invisible copy of Outlook.
Open Outlook and click on the Inbox in the default message store (Outlook Today). If successful, then retry the action in NEO.